1. How much does shipping cost?
    • We offer free shipping on all orders within Australia.
  2. How can I check the status of my order?
    • You can track your order status in real-time through the shipping confirmation email sent to you within 4 business days of your purchase. Alternatively, you can click the “Where Is My Order?” link in the footer menu on our website. For further assistance, feel free to contact us at MeduBike9@gmail.com.
  3. How long will it take for my order to arrive?
    • Shipping times vary depending on your location. Orders are typically processed within 1 – 2 business days from the date of purchase and delivered within 3 – 4 business days. Shipping times may be affected by holidays, weather, or other unforeseen circumstances. If your order hasn’t arrived within the estimated time, please contact our support team at MeduBike9@gmail.com for an update.
  4. Can I make changes to my order after placing it?
    • Yes, you can make changes to your order within 48 hours of placing it by emailing us at MeduBike9@gmail.com. We will notify you via email once the changes have been applied.
  5. What payment methods do you accept?
    • We accept Visa, Maestro, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, Discover, Diners Club, and Union Pay.
  6. Is my payment information secure?
    • Absolutely. We take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways, ensuring a safe and secure shopping experience.
  7. What is your return policy?
    • We accept returns within 30 days of delivery, provided the item is in good condition and packaging. Please contact our customer service team to initiate a return.
  8. How long does it take to receive a refund?
    • Refunds are typically processed within 15 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.
  9. Can I cancel my order?
    • Cancellation requests must be made within 24 hours of placing your order. Please contact our customer service team at MeduBike9@gmail.com to request a cancellation.
  10. How do I contact you with pressing inquiries?
    • For urgent inquiries, you can reach us via email at MeduBike9@gmail.com. We’ll get back to you as soon as possible.